I wish this was the end of the story but it's not. With Cox I felt taken advantage of and scammed for a lack of better words.When we finally moved to an area that provided a different network as this was our only option in our previous home I was so happy I canceled right away with a smile on my face. We don't mind paying a higher price for good service but I want to get what I pay. I had the most expensive plan as my husband and I work all day from home from our laptops for it to not work for hours at a time. Not only was it expensive, but it was always down. *I'm giving 1 star because I have to but Cox deserves 0*This provider is the absolute worst I have ever had. Say what you want about TelCo's and cable providers, and believe me I've had years of bad experiences from pathetically inept service departments, but in this case, the techs and especially the IT department really have it together. I was out the door with a new modem in just a few minutes, and the problem was gone the minute I plugged it in at home. Everyone down the line had immediate access to all the information collected along the way, including, amazingly the people in the local COX store in ********* who scanned the barcode on my ancient modem and immediately had access to my account info and the problem history. You know how you first get asked a bunch of questions by the automated system and then you get passed on to a person who asks all the same questions, and then forwards you to a specialist that begins by asking all the same questions, etc. (an older modem that failed just when they remotely rebooted it for a free speed upgrade) The part that really amazed me was the internal communication. ![]() I really expected the usual runaround with support, but the internet specialist on the phone was NOT just blindly, doggedly following a script, he was thinking for himself, and he was educated, so we quickly found the problem. I tried to use the chat on the Cox web site numerous times with no response. Now I have another technician scheduled to come tomorrow between 8 and 10. At 4:40 the technician arrived and after I told him the problem he told me that he was told it was a different problem and he didn't know anything about the Cox MESH system. That afternoon around 1 o'clock I received a message that the technician was delayed and that it would be between 3 and 5 before he could show up. I called tech support back and the person on the line said that I needed to have a technician come to my house so one was scheduled for three days later between 1 and 3. ![]() After a very brief and cordial visit I was cut off in the middle of that conversation. Of course that agent disagreed and told me that Cox wouldn't replace the item and that she could transfer me to a different agent to discuss this. who told me that they would replace the pod and that he would transfer me to an agent who could help me. The first representative escalated my call to an "advanced" rep.
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